English for Call Centers – Voice and accent training
Voice and accent training
This course is designed specifically for use in Call Center operations, either as part of the client’s process training or as a separate piece for English voice and accent training.
At CEDS we have extensive experience working with voice training and have created Call Center training programs for several global companies. Using our deep understanding of the industry and processes, we design each program to fit the individual company’s needs and ensure a successful implementation.
Typical topics covered are:
- The Contact Center environment.
- Customer Service.
- U.S. Culture.
- Various grammar topics.
- Accent & Pronunciation training (voice and accent).
The English for Call Centers program is ideal as Call Center training to ’upskill’ associates in countries/regions where qualified candidates are hard to find, and language training is necessary.
Contact us today to schedule an appointment with one of our Contact Center specialists, to discuss how this course can improve your internal process.
Customer Testimonials
Genpact has an excellent working relationship with CEDS. They combine international knowledge and diverse experience in an organization flexible enough to respond and adapt to any requests that are made. In all situations we have found them to be responsive and always willing to take the extra step to ensure we are satisfied with services provided. We have showcased CEDS products to Genpact colleagues around the globe and have never failed to impress them with the professionalism of the products.
—Martin Dunstone (Genpact Guatemala)
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