Customer Service in English
In today’s globalized world some companies have outsourced their Customer Service departments to different Contact Centers. These need to be able to handle client processes effectively and deliver a satisfactory Customer Service experience for the end user.
The Customer Service in English workshop focuses on teaching participants how to handle U.S. Customer Service communication.
Topics include:
- U.S. Customer Service culture.
- How to handle Customer Service communication.
- How to handle special situations.
- Common English Customer Service phrases.
Ideal for use in Contact Centers looking to train new hires in U.S. Customer Service culture and other companies serving the U.S. market.
Contact us today to learn more about the Customer Service in English workshop
Customer Testimonials
I consider CEDS a very customer oriented company. They give you not only the program that adjusts to your needs, but also the teacher that is right for you. The flexibility of CEDS is one of the most important points especially if one has frequent business travel and special needs. 
—Rodolfo Villalba (Kimberly Clark Guatemala)
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